We believe that financial institutions have a vital role to play in shaping the global economy. Our goals reflect this responsibility and keep us focused on the service we can provide for our employees, shareholders and communities.
We power economic growth,
serving our customers, clients and communities for over 225 years.
We uplift communities around the world,
making tangible impact at scale.
We champion opportunity and enterprise
that unlock equity, inclusion and sustainable growth.
We are a great place to work —
an unmatched combination of humanity and excellence at scale.
The strength of our company has allowed us to always be there for our clients and communities - in good times and in bad times - and this strength enables us to continually invest in building our businesses for the future.
Jamie Dimon
Chairman and CEO of JPMorganChase
Our firm is defined by exceptional client service, operational excellence, a commitment to integrity and a winning culture. These four tenets inform all aspects of our company culture and approach to service.
Exceptional client service
Our job is to always do right by our customers and strive not only to meet their needs but to exceed their expectations. We do our best to make it easy for clients to do business with us.
1. We focus on the customer
2. We are field and client driven; we operate at the local level
3. We build world-class franchises, investing for the long term, to serve our clients
Operational excellence
As important as strategy is, we have to execute to win. Execution involves every employee and every contact we have with customers. The devil is in the details. We must act quickly on problems; drive results, not just activities; and ensure detailed follow-up so that we meet our commitments.
4. We set the highest standards of performance
5. We demand financial rigor and risk discipline; we will always maintain a fortress balance sheet
6. We strive for the best internal governance and controls
7. We act and think like owners and partners
8. We strive to build and maintain the best, most efficient systems and operations
9. We are disciplined in everything we do
10. We execute with both skill and urgency
A commitment to integrity, fairness and responsibility
Ethical behavior does not just happen. It must be cultivated and affirmed throughout the organization. At JPMorganChase, acting with integrity is paramount — and it applies to every aspect of our company.
11. We will not compromise our integrity
12. We face facts
13. We have fortitude
14. We foster an environment of respect, inclusiveness, humanity and humility
15. We help strengthen the communities in which we live and work
A great team and winning culture
Eventually, it all comes down to people. Creating a winning team and self-sustaining culture takes hard work, and there is no substitute for it.
Teams do not win because they have a new stadium or the most attractive uniforms. Some of the best teams do not even have the most talented individual athletes. Teams succeed because they are disciplined, work well together, execute consistently and have a passion to win.
16. We hire, train and retain great, diverse employees
17. We build teamwork, loyalty and morale
18. We maintain an open, entrepreneurial meritocracy for all
19. We communicate honestly, clearly and consistently
20. We strive to be good leaders
Explore the principles, leadership and recognition that make us who we are today.
About us
Leading global financial progress through service and innovation for over 225 years.
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Awards and recognition
We’re proud of our global talent that makes this company a great place to work, grow and invest for the future.
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