JPMorganChase Announces New Atlanta-Based Virtual Call Center and $350,000 Commitment to the Georgia Chamber of Commerce for Local Workforce Development

JPMorganChase is expanding its commitment to fostering sustainable, high-value careers in Georgia with the launch of a new virtual call center (VCC) based in Atlanta, which will create more than 80 local jobs by the end of March. Additionally, the firm has pledged $350,000 to the Georgia Chamber of Commerce to increase job opportunities for under-resourced communities to support the region’s growing advanced manufacturing, Clean Tech sector. These investments will help the firm continue to advance long-term, inclusive growth in Georgia.

The Atlanta VCC is JPMorganChase’s third in the U.S., following similar launches in Detroit and Baltimore, and the first with a bilingual employee base. Between the three cities, the firm counts more than 200 team members, with Baltimore recently doubling its head count and more growth coming in Atlanta. This effort is part of a broader JPMorganChase initiative to expand business investments that help create new jobs and promote career growth opportunities in additional cities and in communities that are often overlooked.

“There is so much talent throughout metro-Atlanta. Our virtual call center is another way we are helping people and communities gain access not only to good jobs, but to sustainable careers at JPMorganChase,” said Mike Ashworth, Chief Operations Officer for Consumer & Community Banking at Chase. “Working with local community partners like CareerRise and the Latin American Association, companies like ours can implement more intentional hiring efforts and tap into Atlanta’s vast talent pool to serve our customers, while simultaneously creating genuine opportunity in the region.”

The Atlanta VCC is actively hiring in roles that include customer service and management. These full-time, home-based roles will help provide opportunities for career advancement, financial wellness and tuition assistance. These employees will be paid no less than $22.50/hour and receive an annual benefits package including healthcare worth about $16,000. Atlanta-based non-profits, CareerRise and the Latin American Association, helped spearhead the recruiting efforts for the Atlanta VCC.

“The Latino and Hispanic community continues to be one of the fastest-growing populations in the U.S. Our mission is not only to help companies like JPMorganChase build a workforce that reflects the diversity of the communities they serve but also to empower Latinos to secure meaningful jobs where they can integrate and thrive,” said Santiago Marquez, CEO of the Latin American Association. “We are proud to contribute to the launch of the Atlanta Virtual Call Center, enabling more Latinos in Atlanta to pursue careers in the financial services industry and supporting economic growth in our region.”

The idea of a virtual call center was developed by Chase Operations leaders as a way to expand the availability of customer service careers to communities where talent exists, but the opportunity hasn’t been available without a traditional call center site. In 2022, Chase successfully piloted a VCC in Detroit which led the firm to launch a similar initiative in Baltimore. Headcounts for both centers doubled within their first year of operations.

Fueling Access to Opportunity in the Clean Tech Sector through the Georgia Chamber of Commerce

The $350,000 award to the Georgia Chamber of Commerce will address a critical skills need for Georgia’s growing advanced manufacturing sector, which is projected to create 27,000 jobs in the state. Georgia has become a hub for electric vehicles, battery technology, and advanced manufacturing in the climate and energy sectors but needs to ensure the workforce keeps up with the fast-changing economy. The funds will help Clean Tech employers develop and support career pathways for people in underserved communities, helping more people obtain high quality jobs while strengthening the domestic manufacturing supply chain. This effort aims to build upon and make use of more than $15 billion in existing investments, cementing Georgia as a leader in this space.

“Georgia is a hub for advanced manufacturing and clean tech, with the Kia Georgia Plant in West Point leading the way. To continue driving innovation and opportunity in Georgia, we must meet the state’s short-term and long-term workforce needs,” Stuart Countess, CEO of Kia Georgia and 2024 Chair of the Georgia Chamber Foundation. “The Georgia Chamber Foundation is proud to partner with JPMorganChase to increase career pathways in advanced manufacturing for underrepresented Georgians, which will help us remain the number one state in the country to do business.”

Growing in and Serving Georgia

In 2023, the firm announced plans to grow its workforce by one-third locally by hiring 500 new employees by the end of 2025. That same year, JPMorganChase designated Atlanta as one of 23 global technology centers. The location continues to grow steadily, adding roles throughout the firm including in marketing, technology, commercial banking, private banking, customer service and retail branch banking. To accommodate this growth, the company is adding 40,000 square feet of office space at the Monarch Tower in Buckhead. JPMorganChase also continues to add new branch locations in Atlanta-metro and in other cities in Georgia including Augusta and Savannah.

JPMorganChase has served Georgia for more than 100 years. Today, the firm serves 1.9 million consumer banking customers, more than 170,000 small business clients and employs more than 2,000 people throughout the state. Since 2019, the firm has contributed over $15 million in philanthropic support to nonprofits and community organizations, helping to advance a stronger, more inclusive economy.

About JPMorganChase

JPMorganChase & Co. (NYSE: JPM) is a leading financial services firm based in the United States of America (“U.S.”), with operations worldwide. JPMorganChase had $4.2 trillion in assets and $346 billion in stockholders’ equity as of September 30, 2024. The Firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing and asset management. Under the J.P. Morgan and Chase brands, the Firm serves millions of customers in the U.S., and many of the world’s most prominent corporate, institutional and government clients globally. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com.