Stories

Making banking more accessible

January 7, 2025

JPMorganChase recently opened its second branch in D.C. focused on serving Deaf and hard of hearing customers. 

The branches are within walking distance to Gallaudet University. Since 2018, Chase has opened 114 branches throughout the Greater Washington region, with a plan to add 50 more and about 500 employees in the region by 2027.

Watch the video to learn how Samuel, who began his career at the firm’s first branch for the Deaf and hard of hearing, is helping more people build strong financial futures. 

video poster alt

making-banking-more-accessible

We open on a close-up of Samuel’s hands as he’s signing. He’s wearing a JPMorganChase shirt.

VO: When you picture the future of work, what do you see?

We pull out to reveal Samuel at a low-angle shot signing to a customer at his branch.

VO: We see Samuel ...

Cut to Samuel in an interview setting. He begins signing:

SUPER: Samuel, Lead Associate Operations, D.C.

SAMUEL: I always enjoy being able to interact and connect with people

SUPER: Our local branches employ 50,000 people across 48 states

As he signs, we cut between B-roll footage of him working and his interview. We see him leading a team huddle, talking with the branch manager and checking on teammates.

SAMUEL: JPMorganChase saw that I have a unique ability to be the bridge between the hearing and Deaf communities.

SUPER: Named a best place to work for disability inclusion in the U.S.

We see B-roll of Samuel at work, teaching branch members ASL and signing with customers.

SAMUEL: Together, we are finding more ways to make sure that barriers don’t stand in the way of anyone’s success.

SUPER: Ranked #1 for career growth in the U.S. by LinkedIn

We cut back to Samuel looking empowered. The 
‘Make Happen’ supers appear over a series of photos of Samuel.

VO: The future of work sees and supports your potential.

SUPER: Make ____ Happen

Cut to logo lockup.

LOGO: JPMorganChase
CTA: Discover the future of work here jpmorganchase.com/careers

You are now leaving JPMorganChase

JPMorganChase's website terms, privacy and security policies don't apply to the site or app you're about to visit. Please review its website terms, privacy and security policies to see how they apply to you. JPMorganChase isn't responsible for (and doesn't provide) any products, services or content at this third-party site or app, except for products and services that explicitly carry the JPMorganChase name.

Proceed